Q. How long is the delivery time?
A. Standard shipping is 10-35 business days, depending on the product.
Please note: Certain high demand products may have a longer delivery time. If your order hasn’t arrived in the estimated delivery times, please contact our support team at firstname.lastname@example.org. If you haven’t received your order within 45 business days you are welcome to contact our customer support for a full refund (This policy excludes customer input errors).
Q. I made a large order but not all the items have arrived yet?
A. We may ship items out individually so that you receive the items quicker, and also to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive, just that they may arrive separately.
Q. How can you offer free products?
A. We order a vast amount of products every week, this allows us to get the lowest possible price. We also have special rates with our logistics partners which ensures we keep shipping and packaging charges to a minimum.
Q. Where will my order be dispatched from?
A. All orders are dispatched from our warehouse in Asia, this allows us to skip out any unnecessary overheads and pass on our discounts directly to customers.
Q. Do you sell my details to any other companies?
A. We value your trust. Your personal details will never be sold to third parties.
Q. How safe is it to place an order on your site, will you have access to my bank details?
A. Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certified Level 1 PCI DSS compliant.
Baby King Stores itself does not have access to your card details and your payment which is processed through Shopify is later remitted to ourselves.
Q. Can I return any items that i have purchased?
A. Yes certainly items can be returned but only if the item is faulty, if it is just down to change of mind then we are sorry but we cannot accept these products back. Any returns postage must be covered by the customer. No Free items can be returned
Any other questions then please do not hesitate to contact us here at Baby King Stores via email at email@example.com